Effective date: 6 November 2024

Introduction

Welcome to Wrotels, a service provided by PT MCIDEAS WORK DIGITAL ("we," "us," or "our") located in Indonesia. These Terms of Service ("Terms") govern your access to and use of our website located at https://wrotels.com ("Website") and our services ("Services"), which utilize Claude as an AI service to provide evaluations related to test results. By accessing or using our Website or Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not access or use our Website or Services.

Use of Services

You agree to use our Services only for lawful purposes and in a manner that does not infringe the rights of, restrict or inhibit the use and enjoyment of the Services by any third party. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Services without our express written permission.

Intellectual Property

All content and materials available on the Website and through the Services, including but not limited to text, graphics, logos, images, software, and the compilation thereof (the "Content"), are the property of PT MCIDEAS WORK DIGITAL and are protected by applicable copyright and other intellectual property laws. You may not use, modify, reproduce, distribute, or create derivative works based on the Content without our express written permission.

Disclaimer of Warranties

The Services are provided "as is" and without warranty of any kind, express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Services will be uninterrupted or error-free, or that defects will be corrected. We make no warranty regarding the accuracy, completeness, or reliability of any results obtained through the use of the Services.

Limitation of Liability

To the fullest extent permitted by applicable law, in no event shall PT MCIDEAS WORK DIGITAL be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Services; (ii) any conduct or content of any third party on the Services; or (iii) any unauthorized access, use or alteration of your transmissions or content.

Refund Policy

We strive to provide high-quality evaluation services for test results. Due to the nature of our digital services, we generally do not offer refunds once a purchase has been completed. However, under certain circumstances, we may consider refund requests as outlined below.

Eligibility for Refunds

Refunds may be considered in the following circumstances:

• Duplicate Payments: If you were mistakenly charged more than once for the same service, we will refund the duplicate charge.
• Technical Issues: If our platform experiences a system failure that prevents you from accessing the purchased service and we are unable to resolve the issue within a reasonable timeframe.
• Unauthorized Transactions: If you believe your payment was made fraudulently or without your consent, please contact us immediately for assistance.

Non-Refundable Cases

• Change of Mind: Refunds will not be provided if you decide you no longer want to use our services after purchase.
• User Error: If you provide incorrect information or fail to complete the required steps for the service.
• Completed Services: Once an evaluation has been processed and delivered, it is considered final and non-refundable.

Requesting a Refund

To request a refund, please contact our support team at [email protected] with your order details and a clear explanation of your issue. Refund requests will be reviewed on a case-by-case basis, and approved refunds will be processed within 7-10 business days.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Indonesia.

Contact Us

If you have any questions about these Terms, please contact us at: [email protected].